Shipping policy

Shipping Policy – GOATcase

At GOATcase, we aim to get your display cases delivered safely and quickly, wherever you are.

📦 Processing Times

All orders are processed within 1–2 business days. A confirmation email with tracking details will be sent once your order ships.

Orders are not dispatched on weekends or public holidays.

🇦🇺 Domestic Shipping (Australia)

We ship Australia-wide via Australia Post, Sendle, or equivalent trusted couriers.

Estimated Delivery Times:

Standard Shipping: 2–8 business days

Express Shipping: 1–3 business days (metro areas)

Shipping costs are calculated at checkout based on your location and preferred delivery option.

🌍 International Shipping

We ship globally to most countries. International orders are sent using Australia Post International, DHL, or UPS, depending on your region.

Estimated Delivery Times:

New Zealand: 5–10 business days

North America & Europe: 7–14 business days

Asia-Pacific & Rest of World: 10–20 business days

International shipping costs are based on destination, weight, and size of the order and will be calculated at checkout.

Please note: GOATcase is not responsible for import duties, customs fees, or local taxes that may apply in your country. These are the responsibility of the customer.

📦 Packaging

Your GOATcase display products are packed with care using protective materials to ensure they arrive in perfect condition.

🚨 Delays & Delivery Issues

Once shipped, delivery times are subject to the performance of the shipping carrier. GOATcase is not liable for delays due to customs, weather, or carrier disruptions.

If your order hasn’t arrived within the estimated timeframe:

1. Track your parcel using the tracking link provided

2. Contact the shipping provider

3. Email us at hello@goatcase.com.au if you need further help

📬 Lost or Damaged Orders

If your item is lost in transit or arrives damaged, contact us within 7 days of delivery. Provide:

1. Your order number

2. Description of the issue

3. Photos (if applicable)

We’ll review and resolve the issue in line with our Refund Policy.